Return & Refund Policy

RETURN & REFUND POLICY – JAGIDAR B2B

Effective Date: 23 July 2026
Last Updated: 23 July 2026

Welcome to Jagidar B2B / Jagidar Enterprise. We aim to provide quality products and reliable service to our business customers. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

By placing an order with Jagidar B2B, you agree to the terms mentioned in this policy.

1. Return Eligibility

Products may be eligible for return or replacement if:

The product is received damaged or physically broken.
The wrong product or wrong quantity is delivered.
The product has a manufacturing defect.
The product is materially different from the product ordered.
The product is found to be defective upon opening, subject to verification.

Customers must inform Jagidar B2B within 48 hours of delivery if there is any issue with the order.

2. Unboxing Video Requirement

For damaged, defective, or incorrect products, customers are strongly advised to record a continuous unboxing video starting from the sealed package before opening it.

The video should clearly show:

The shipping label
The condition of the outer package
The complete unboxing process
The products received
Any damage or defect

Return or replacement requests without sufficient evidence may be subject to verification and may not be accepted.

3. Non-Returnable Products

The following products may not be eligible for return or refund:

Products damaged after delivery due to customer handling or misuse
Products with signs of unauthorized repair or modification
Products damaged due to improper use
Products returned without original packaging, accessories, or parts, where applicable
Products returned after the applicable return period
Products ordered incorrectly by the customer
Products sold under special clearance, liquidation, or non-returnable offers
Products where the issue is caused by normal wear and tear

4. Return Request Process

To request a return or replacement, customers should contact Jagidar B2B customer support with:

Order ID
Customer name
Mobile number
Product details
Reason for return
Photos and/or unboxing video, if applicable

Our team may review the request and ask for additional information, photos, or videos before approving the return.

5. Return Shipping

If the return is approved due to a verified defect, wrong product, or damage caused before delivery, Jagidar B2B may arrange or reimburse reasonable return shipping costs, subject to verification.

If the return is due to the customer’s mistake, change of mind, incorrect order, or other reasons not attributable to Jagidar B2B, the customer may be responsible for return shipping costs.

6. Replacement Policy

Where eligible, Jagidar B2B may provide a replacement product instead of a refund.

Replacement is subject to:

Product availability
Verification of the reported issue
Return of the original product, where required

If the same product is unavailable, Jagidar B2B may offer an alternative resolution, including a refund or credit, as applicable.

7. Refund Policy

If a refund is approved, the refund may be processed through the original payment method or another suitable method, depending on the payment method used and applicable circumstances.

Refunds may take reasonable processing time after the returned product is received and inspected.

For Cash on Delivery (COD) orders, customers may be required to provide valid bank account or other payment details for processing an approved refund.

8. Partial Refunds

In certain cases, Jagidar B2B may offer a partial refund or credit where:

Only some items in an order are defective or damaged.
A minor issue does not justify returning the entire order.
The customer and Jagidar B2B mutually agree to a partial resolution.

9. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to receive the order and follow the applicable return process, if eligible.

Orders that have already been delivered are subject to the Return & Refund Policy.

10. Product Inspection

All return and refund requests are subject to verification and inspection.

Jagidar B2B reserves the right to reject a return or refund request if the product does not meet the eligibility requirements described in this policy.

11. Wholesale and Bulk Orders

For wholesale and bulk orders, return and refund terms may differ depending on the quantity, product category, special pricing, negotiated terms, or individual business agreement.

Any special return or refund terms agreed upon at the time of purchase will apply to that particular order.

12. Warranty Products

Some products may be covered by a manufacturer or seller warranty.

Where applicable, warranty claims may be handled according to the relevant manufacturer’s warranty terms. Jagidar B2B may assist customers in communicating with the manufacturer or authorized service provider, but warranty coverage is subject to the applicable warranty conditions.

13. Fraudulent or Misuse Claims

Jagidar B2B reserves the right to investigate suspicious, fraudulent, or abusive return and refund claims.

Repeated misuse of the return policy may result in the suspension or termination of a customer’s account or refusal of future return requests, subject to applicable law.

14. Policy Changes

Jagidar B2B may update this Return & Refund Policy from time to time. Any changes will be published on our website or application with an updated “Last Updated” date.

15. Contact Us

For return, replacement, or refund-related queries, please contact us:

Business Name: Jagidar B2B / Jagidar Enterprise
Email: jagidarcs16@gmail.com
Mobile: 7357377551
Business Address: Geetamandir, Ahmedabad